FAQs

Here you will find all the information you need to know about our store. If your question is not here, do not hesitate on sending us an email and we will be pleased on answering your doubts.

About Chattuz

What is Chattuz?

How can I subscribe to your email list?

Why should I subscribe to your email list?

About Chattuz shopping

Is Chattuz safe?

How can I get help with my order?

What's the Chattuz's return policy?

About refunds and returns

Refund policy

How can I cancel my order?

I cancelled my order. How do I ask for a money refund?

What do I do if my product is damaged or it has any defect?

About payments and services

What kind of payment services does Chattuz work with?

Does Chattuz charge custom rates, or any other extra charge?

Are your "FREE" products really for free?

About shipping

How long does it take the shipping?

How much is the shipping cost?

Where is my order coming from?

I still haven't received a confirmation email from my order. What happened?

How can I see where's my order?

Where can I find the bill for my order?

My order has several products. Why did I only receive one article?

My order is delayed or I definitely didn't receive my order.