Shipping & FAQ's

How is Chattuz different from other sites?

Unlike most online retailers out there, we are customers focused and work hard to serve you with the best deals. We can guarantee you quality products, swift delivery, and lowest prices.

How long does it take to receive my products?

Chattuz partners with global merchants in order to provide you the best prices and a unique global shopping experience. This means that your order is shipped from global areas such as USA, Italy, France, and China. At Chattuz we guarantee a safe delivery.

Because we ship directly from our partners in these countries, most items will arrive in about:

  • US / Canada: 15 to 25 days
  • Europe / Asia / Australia: 20 to 35 days
  • Rest of the world: 25 to 45 days

However please note that this is only an estimate, not an absolute delivery date. Due to factors that often affect international shipments, such as holidays, weather, customs issues, logistics holdups, and more can cause delays that are out of our control, for this reason, we can only offer an estimate of shipping times. Please do not panic if it does not show up immediately, it's on its way.

How can I get help with my order?

You can reach us directly by emailing us at support@chattuz.com or by a direct message by clicking on the "Message Us" button located at the top right.

What method of payments are accepted?

We accept PayPal, Amazon Pay and all major credit cards as secure payment methods.

We ensure that your information is kept 100% protected and private. 2048-Bit SSL Certificates with Strong Encryption & Authentication
Chattuz is also protected by Mcafee Secure

How much is shipping?

Shipping is $4.87 for the US and $6.97 for other countries.

Free Shipping Orders

We offer free worldwide shipping on orders over $99.

Order processing time

We want to make sure that you get your items as quickly as possible. We process our orders within maximum 24 hours and shipped the next day. We process orders between Monday and Friday. Please note that we do not ship on weekends.

Cancel order / Changes

If for any reason you want to cancel or change your order, please contact us as soon as possible. You can cancel your order 24 hours after you placed it. We process and ship the orders very quickly, so if you contact us after we already sent your package, we can not make any change or cancel it.  Be aware that packages that are in transit to the destination cannot be canceled.

How to order?

1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Check your order and if everything is right click "Shipping Address".
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.

Shipping confirmation

If you do not receive your order details, most times this is because our customers have accidentally entered a wrong email address. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice if tracking is available.

If you believe you may have entered your email wrong please contact us at support@chattuz.com or live chat by Messenger  and we will fix it for you.

IMPORTANT: For any other country different to the US or CA: Please, make sure that you provide us all the information about your shipping address as follow: Full Name, Full Address, State o Province, City or Condado, Zip Code and Country. We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.

How can I track my order?

We will e-mail you the tracking number as soon as the items are fulfilled, which will allow you to track the status of your shipment. If you did not receive it, you can check if it is in the spam/junk folder. If the email was not sent please contact us and we will double check your order and send you the tracking number.
When you're dealing with worldwide international shipping tracking numbers aren't available for about 8-10 days to display data for U.S. & Canada orders and up to 10-15 days to display data for International orders.

NOTE: Shipping to some countries does not have a tracking number available.

Depending on your country of delivery, you can track your order using one of the following websites:

>> United States www.usps.com
>> Canada www.canadapost.ca
>> United Kingdom www.royalmail.com
>> Australia www.aupost.com.au
>> New Zealand www.nzpost.co.nz
>> Other countries www.17track.net


Delivery

Depending on where you live, most of the times the orders will be delivered by your local post service, therefore the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to let you know how and where your package can be collected.

Why is my order stuck in transit?

Occasionally, orders do get delayed when entered the country. With inspections and customs packages can be stuck for up to 4 weeks with no updates to the tracking. This is fairly uncommon, but it does happen. If your order is stuck and hasn't moved for several days, unfortunately, there's nothing that can be done to get it moving again, besides simply waiting it out.

Lost packages

Please contact Customer Service to inform us that you did not receive the package. After we will contact the courier company to make sure the package is lost, we will refund your money or resend the items.

Return policy

Please check our REFUND POLICY

We're here to help

If you have any questions that are not on this page, please contact us directly by emailing us at support@chattuz.com or by a direct message by clicking on the "Message us" button located at the top right.